Forecasting & Scheduling Analyst
Join the Amplify5 Performance Team as a Resource Planning Specialist – Elevate and Shape the Future of our most established and distinctive Travel Campaign!
Are you a dynamic resource planning professional with a keen eye for optimization and a passion for travel? We’re looking for an experienced Resource Planning Specialist to join our Amplify5 Performance Team, dedicated to supporting our client. In this role, you’ll be pivotal in developing resource plans that ensure our client meets its sales, financial, and service level targets.
What You’ll Do
- As part of the Amplify5 Performance Team, you’ll:
- Design and Refine Capacity Plans: Develop business-level capacity plans that align with the Clients sales goals, operational strategy, and service targets. You’ll work closely with the Client Management Team and leverage inputs from Finance and Marketing.
- Conduct Scenario Planning: Drive value by running scenarios and making resourcing recommendations for in-house and Amplify5 operations.
- Forecast Demand: Create weekly, daily, and interval demand forecasts for all customer interaction channels.
- Optimize Shift Patterns: Build shift patterns that provide exceptional coverage, adhere to employment laws, and consider work-life balance.
- Monitor Real-Time Performance: Collaborate with the Amplify5 real-time team to ensure the right people are in the right place at the right time, maximizing productivity across multiple work types and customer groups.
What You’ll Bring
- Experience: A background in Workforce Management (WFM) or similar roles is essential.
- Technical Skills: Proficiency in Microsoft Excel and strong numerical and analytical skills.
- Communication: Exceptional interpersonal and relationship management skills to work effectively with the Management and Operational Teams.
Why Join Us?
At Amplify5, we’re committed to fostering a collaborative environment that values innovation and efficiency. You’ll have the opportunity to work with a passionate team, all dedicated to delivering outstanding travel experiences to our client’s customers.
Ready to make an impact in the travel industry? Apply today and help us achieve our mission to deliver exceptional travel experiences through strategic resource planning!
Apply now and start your journey with Amplify5!
Job Types: Full-time, Permanent
Experience:
- RTA / WFM: 2 years (Required)
- Proficiency in Microsoft Excel: 2 years (Required)
- Forecasting Analyst: 2 years (Required)