Operations Manager - International Contact Centre ( US HOURS)

Here at amplify5, our amazing team keep excelling our customers and future prospects expectations, and they are keeping our recruitment team busier than ever.

As a result, we are looking for a people and customer focused individual who is passionate about exceeding all expectations, and is passionate about developing a team to succeed in a BPO environment.

This team member will be an amplify5 Operations Manager, responsible for managing multiple different workstreams across multiple different industries. They will be supported by a group of Team Leaders, responsible for our exciting new Campaign focusing in Customer Service within the Travel Industry.

Given the broad range of responsibilities the ideal candidate will:

  • Have a minimum of 3 years experience in a Operations Manager role
  • Have 2 years experience of working with International Clients
  • Experience in managing direct client interactions at a senior level
  • Experience in managing in a multi-client environment
  • Proficient written and verbal communications skills
  • Be able to multi-task and deliver in a fast paced environment

The ideal candidate must be comfortable and willing to work US Hours, Onsite.

In return you will work for a people focused business, which is rapidly growing and offering great opportunities to the team. You will be based in world class office facilities and supported by a dedicated, hands on leadership team.

If this sounds like you, then what are you waiting for!? Send us your CV today!.

Note: Our leaders are key to the success of our business, and our culture. Therefore the process will involve multiple assessments of capability, including (but not limited to) Group Discussions, Data Analysis, Presentations & Interview. This will require face to face office time in our Lower Long Street offices.

Job Type: Full-time

Pay: Up to R50 000,00 per month

Application Question(s):

  • Are you available to join a face to face 3 hour Interview and Assessment
  • What is your Notice Period

Experience:

  • Unbroken International Call Centre Operations Manager: 3 years (Required)
  • Travel Industry: 2 years (Preferred)

Location:

  • Cape Town, Western Cape (Required)

Application Deadline: 2024/07/15

APPLY NOW