Building your operation in Cape Town?

Custom solutions that become a part of your own team

At amplify5, we start with one question: ‘What does your business need?’ From there, we create flexible, scalable solutions that fit perfectly into your operations.

Our approach is collaborative and transparent—we work as an extension of your team to deliver exceptional results in every interaction.

Our offshoring services

Customer Experience (CX)

  • Voice & Digital conversations
  • Customer sales, acquisition & retention
  • Customer service
  • Billing & payments
  • Complaints management
  • Claims handling
  • All this can be done in multiple languages

Central Support & Back Office Services

  • Colleague services processes
  • HR shared services administration
  • Scheduling & forecasting
  • Order processing
  • Commercial and product management processes
  • Personal/Executive Assistants

Finance & Accounting

  • Payroll help desk
  • Payroll administration
  • Accounts receivable/payable
  • Financial reporting
  • Travel & Expense management
  • Benefits administration
  • Inventory management
  • Inbound payment and outbound collection services

Technology Support

  • Website management and administration
  • Support desk (1st line and 2nd line resolution)
  • Application / Software development
  • Product ownership
  • Solution Architecture
  • DevOps delivery

Reporting & Analytics

  • Management Information Dashboards
  • Voice of the Customer reporting
  • Sentiment analysis
  • Speech analytics
  • Data visualisation
  • Predictive modelling and forecasting
  • Exception Reporting

The value we add

Process engineering and continuous improvement

We’re always looking for ways to refine, optimise, and improve. Whether it’s leveraging data insights, listening to customer feedback, or applying Lean Six Sigma principles, we’re committed to pushing the boundaries of what’s possible for your business.

Client-centric technology solutions

We complete joint discovery sessions to understand your current technology and pain points. We gain understanding about your business goals and outcomes. We identify opportunities to maximize and improve your existing technology. We recommend tactical technology opportunities that could help. We provide support to your implementation and roadmap delivery

We’re ready to build a solution that works for you

From customer experience to back-office support, we’ve got you covered. Let’s start the conversation today.