Outsoursing offshoring in Cape Town South Africa solutions customer service outsource offshore international service
So why Cape Town?
It has been described as “a coastal gem, lying in the shadow of a cloud-hugged mountain” where “wine flows, penguins waddle and – not too far away – majestic beasts roam”
The Mother City offers an excellent lifestyle, world-class infrastructure, ease of doing business, stable government, and an innovative and skilled workforce ready to help your business grow.
SIMILAR WORKING HOURS TO UK
With a maximum of 2 hours time difference during daylight savings the working day is closer to the UK making it easier to manage a healthier work/life balance.
This compares favourable with other global BPO destinations where evening and night working is common place.
NEUTRAL ACCENT UNDERSTOOD BY UK CUSTOMERS
Access to a highly proficient English speaking talent pool, both written and spoken, with an easily understood and more neutral accent than in other South African cities. This neutral accent is a result of the unique blend of cultural diversity that exists in the Mother City.
“Made some test calls to Liberty London and sadly didn’t manage to talk to anyone in Cape Town, but was very impressed with the assumed UK service I received anyhow. I was then informed that all my calls had in fact been answered by the Cape Town team…”
EMPATHY WORKS WELL WITH CUSTOMERS
UK TV and sport is widely available throughout out South Africa with more people supporting an English Football team than a local team. There are many similarities due to colonial history such as driving on the same side of the road and legal system built on English law.
ROBUST, DYNAMIC ICT AND DIGITAL CAPABILITIES
An established international BPO destination offering resilient connections to the UK with full backup. It offers one of the best ICT infrastructures in Africa with a strong national and regional government focus on supporting infrastructure and skills development investment.
THE CUSTOMER IS AT THE HEART
Cape Town is an award winning BPO environment that offers the opportunity to tap into a highly motivated, empathic, passionate and customer-centric workforce that has a proven track record of improving NPS in operations transferred from other global locations.
DEVELOPED, EMPOWERED AND GROWING
International BPO has existed for over 15 years in Cape Town so there is a growing talent pool for middle and senior management as well as high availability to entry level talent with over half a million English speaking individuals added to the national workforce each year.
CAPE TOWN VOTED BEST CITY IN THE WORLD
From dramatic scenic beauty to a rich cultural diversity, this vibrant and colourful city has something for everyone. You can climb mountains, surf the Atlantic waves, sample award-winning wines, and enjoy world-class infrastructure. What’s more, the city has restaurants to delight every taste, art galleries, theatres and museums, and so much great music.