WHY cape town

So why Cape Town? It has been described as “a coastal gem, lying in the shadow of a cloud-hugged mountain” where “wine flows, penguins waddle and – not too far away – majestic beasts roam”

The Mother City offers an excellent lifestyle, world-class infrastructure, ease of doing business, stable government, and an innovative and skilled workforce ready to help your business grow.

A city for everyone

TIMEZONE

SIMILAR WORKING HOURS TO UK 
With a maximum of 2 hours time difference during daylight savings the working day is closer to the UK making it easier to manage a healthier work/life balance.  This compares favourable with other global BPO destinations where evening and night working is common place. 

ACCENT

NEUTRAL ACCENT UNDERSTOOD BY UK CUSTOMERS
Access to a highly proficient English speaking talent pool, both written and spoken, with an easily understood and more neutral accent than in other South African cities. This  neutral accent is a result of the unique blend of cultural diversity that exists in the Mother City.

CULTURE

EMPATHY WORKS WELL WITH CUSTOMERS
UK TV  and sport is widely available throughout out South Africa with more people supporting an English Football team than a local team. There are many similarities due to colonial history such as driving on the same side of the road and legal system built on English law.

ESTABLISHED INFRASTRUCTURE

ROBUST, DYNAMIC ICT AND DIGITAL CAPABILITIES
An established international BPO destination offering resilient connections to the UK with full back up. It offers one of the best ICT infrastructures in Africa with a strong national and regional  government focus on supporting investment in infrastructure and skills development.

NET PROMOTER SCORE (NPS)

THE CUSTOMER IS AT THE HEART
Cape Town is an award winning BPO environment that offers the opportunity to tap into a highly motivated, empathic, passionate and customer-centric workforce that has a proven track record of improving NPS in operations transferred from other global locations.

TALENT POOL

DEVELOPED, EMPOWERED AND GROWING
International BPO has existed for over 15 years in Cape Town so there is a growing talent pool for middle and senior management as well as high availability to  entry level talent with over 410,000 English speaking individuals added to the national workforce each year.

LOCATION

CAPE TOWN VOTED BEST CITY IN THE WORLD 
From dramatic scenic beauty to a rich cultural diversity, this vibrant and colourful city has something for everyone. You can climb mountains, surf the Atlantic waves,  sample award-winning wines, and enjoy world-class infrastructure. What’s more, the city has restaurants to delight every taste, art galleries, theatres and museums, and so much great music.