ABOUT US

With a UK based team of process engineers and a South African operational delivery centre we are uniquely placed to become part of your team where we focus on and value the relationship we have with our clients.

Alastair

FOUNDER & CEO

Transformation leader that delivers real change for customers and business, extensive experience with major brands improving customer service and value creation.

James

NON-EXEC DIRECTOR

An investment professional who has extensive experience as a fund manager, business developer and senior leader.

Steve

NON-EXEC DIRECTOR

Director of Maitland Group Holdings with experience in fund management and private and corporate client services.

Neil

COO / MANAGING DIRECTOR SA

A highly regarded Operations Director with over 25 years experience in both UK and South Africa contact centres , working on the transition and transformation of multiple blue chip operations.

Will

CHIEF GROWTH OFFICER / PRESIDENT

Accomplished in sales development with private and VC-backed businesses in sectors including finance, payments and healthcare, focused on the momentum of growth with a passion for customer attention.

Aphiwe

HEAD OF OPERATIONS

A driven operations specialist who is passionate about the customer experience, having worked across quality, compliance and operations leading  large scale energy operations for the UK customer base.

Adriaan

CHIEF FINANCIAL OFFICER

Extensive experience in the accounting sector, focused on ensuring financial stability and keeping  the finances up with the growth of the business.

Dan

OPERATIONS DIRECTOR

Experienced operational leader, with a passion for people and building long-term, successful operational teams, to delight customers, partners and people at every opportunity.

Adrian

DIRECTOR OF PROCESS ENGINEERING

Delivery-focused retail and transformation specialist with over 10 years of experience in turning strategy into action, bringing simplicity into processes and organisations. Embedding change to enable an organisation to achieve its key objectives.

Alan

FINANCIAL SERVICES DIRECTOR

25 years’ multinational Financial Services experience, including major UK banks. Customer focused with a strong complaints management capability.

Ryan

OPERATIONS DIRECTOR

Equipped with a BPO background and experience in a range of industries, focused on proactive management with customers aimed to optimise the  overall partnership performance. 

Meegan

HEAD OF PEOPLE

Over a decade of diverse HR expertise spanning multiple industries. A certified Industrial and Organizational Psychologist, blending both knowledge and understanding of people behavior to drive positive change and create a thriving workplace environment.

 

Luwezo

OPERATIONS MANAGER

Experience of over 5 years in the BPO industry, ranging from utilities to telecoms. Working in different departments outside of operations for continuous improvement opportunities.

Brian

OPERATIONS MANAGER

An experienced operations manager with a robust background in the BPO call center industry spanning over 7 years. Focused on team operations and managing various campaigns.

Kaylan

COMPLIANCE AND INFORMATION SECURITY 

Governance focused and security centric compliance and Information security Lead.  With a background in a major BPO overseeing and maintaining the certifications, programs and operational governance. Aimed to allow processes to be as easy and effective as they can be.