ABOUT US

Outsoursing offshoring in Cape Town South Africa solutions customer service outsource offshore international service

With a UK based team of process engineers and a South African operational delivery centre we are uniquely placed to become part of your team where we focus on and value the relationship we have with our clients.

Outsoursing offshoring in Cape Town South Africa solutions customer service outsource offshore international service

Alastair

FOUNDER & CEO

Transformation leader that delivers real change for customers and business, extensive experience with major brands improving customer service and value creation.

Neil

COO / MANAGING DIRECTOR SA

A highly regarded Operations Director with over 25 years experience in both UK and South Africa contact centres , working on the transition and transformation of multiple blue chip operations.

Adriaan

CHIEF FINANCIAL OFFICER

Extensive experience in the accounting sector, focused on ensuring financial stability and keeping  the finances up with the growth of the business.

Dan

OPERATIONS DIRECTOR

Experienced operational leader, with a passion for people and building long-term, successful operational teams, to delight customers, partners and people at every opportunity.

Ryan

OPERATIONS DIRECTOR

Equipped with a BPO background and experience in a range of industries, focused on proactive management with customers aimed to optimise the  overall partnership performance. 

Adrian

DIRECTOR OF PROCESS ENGINEERING

Delivery-focused retail and transformation specialist with over 10 years of experience in turning strategy into action, bringing simplicity into processes and organisations. Embedding change to enable an organisation to achieve its key objectives.

Alan

FINANCIAL SERVICES DIRECTOR

25 years’ multinational Financial Services experience, including major UK banks. Customer focused with a strong complaints management capability.

Jo

CLIENT SOLUTIONS DIRECTOR

 An extensive background in contact centres for many years, focusing on Customer and Employee Experience improvements alongside large scale transformation and technology  to enhance customer journeys.

 

Meegan

HEAD OF PEOPLE

Over a decade of diverse HR expertise spanning multiple industries. A certified Industrial and Organizational Psychologist, blending both knowledge and understanding of people behavior to drive positive change and create a thriving workplace environment.

 

Aphiwe

HEAD OF OPERATIONS

A driven operations specialist who is passionate about the customer experience, having worked across quality, compliance and operations leading  large scale energy operations for the UK customer base.

Rezza

HEAD OF OPERATIONS

A seasoned professional with a passion for People and Business Development. With more than 15 years of experience spanning across multiple sectors, focused on positively influencing strategic business and people objectives