WHAT WE DO

Outsoursing offshoring in Cape Town South Africa solutions customer service outsource offshore international service

amplify5 has a proven ability of offshoring all types of customer interactions from the UK to South Africa.  Whether you need to improve customer satisfaction and retention, drive greater sales or maintain profitability by reducing costs, we can design and implement a solution to suit your specific needs.  

By relocating certain roles it allows a renewed focus to take place on your core product or service.  With our flexibility and no setup costs, we open this remarkable opportunity up to businesses of all sizes, ranging from SMEs to multi-nationals.

What we do

Customer Contact

  • Voice, email, webchat
  • Sales assistance
  • Customer acquisition
  • Customer retention
  • Customer service
  • Billing and payments

Administration and Back Office

  •  Email correspondence
  • Commercial assistance
  • Order Processing
  • Inventory management
  • Scheduling and forecasting
  • Resource planning

Finance, Accounting and Payroll 

  • Payroll help desk
  • Payroll administration
  • Accounts receivable/payable
  • Financial reporting
  • Expense management
  • Benefit administration

Specialist Contact Services

  • Complaint management
  • Claims handling
  • Inbound payment 
  • Outbound collections
  • Social media
  • Customer response

Reporting, Analytics and Insight 

  • Process mapping
  • Dashboards
  • Voice of customer reporting
  • Exception reporting
  • Sentiment analysis
  • Speech analysi

How we work

Our collaborative process delivers a complete solution that will make a difference for your business.

1. Map

Work together to understand the business process and IT landscape

2.Build

Produce options for service delivery, with rapid and flexible deployment

3. Deliver

End to end operational change with high focus on quality and service

4. Monitor

Maintain service delivery with associated insights and data reporting

5. Improve

Constant review of processes and data to deliver ongoing efficiencies

Cape Town: Destination of Choice

Timezone

Similar working hours to UK

culture and training

Culture

Empathy works well
with customers

Language and Accent

Understood by UK customers

Attractive Location

Desirable for your
team to visit

Net Promoter Score (NPS)

Proven increase in Net Promoter Score