WHAT WE DO
Outsoursing offshoring in Cape Town South Africa solutions customer service outsource offshore international service
amplify5 has a proven ability of offshoring all types of customer interactions from the UK to South Africa. Whether you need to improve customer satisfaction and retention, drive greater sales or maintain profitability by reducing costs, we can design and implement a solution to suit your specific needs.
By relocating certain roles it allows a renewed focus to take place on your core product or service. With our flexibility and no setup costs, we open this remarkable opportunity up to businesses of all sizes, ranging from SMEs to multi-nationals.
What we do
Customer Contact
- Voice, email, webchat
- Sales assistance
- Customer acquisition
- Customer retention
- Customer service
- Billing and payments
Administration and Back Office
- Email correspondence
- Commercial assistance
- Order Processing
- Inventory management
- Scheduling and forecasting
- Resource planning
Finance, Accounting and Payroll
- Payroll help desk
- Payroll administration
- Accounts receivable/payable
- Financial reporting
- Expense management
- Benefit administration
Specialist Contact Services
- Complaint management
- Claims handling
- Inbound payment
- Outbound collections
- Social media
- Customer response
Reporting, Analytics and Insight
- Process mapping
- Dashboards
- Voice of customer reporting
- Exception reporting
- Sentiment analysis
- Speech analysi
How we work
Our collaborative process delivers a complete solution that will make a difference for your business.
1. Map
Work together to understand the business process and IT landscape
2.Build
Produce options for service delivery, with rapid and flexible deployment
3. Deliver
End to end operational change with high focus on quality and service
4. Monitor
Maintain service delivery with associated insights and data reporting
5. Improve
Constant review of processes and data to deliver ongoing efficiencies
Cape Town: Destination of Choice
Timezone
Similar working hours to UK
Culture
Empathy works well
with customers
Language and Accent
Understood by UK customers
Attractive Location
Desirable for your
team to visit
Net Promoter Score (NPS)
Proven increase in Net Promoter Score