There are many reasons why companies look at outsourcing key functions, such as:
- To deliver growth – the expense, space, and time to build an in-house team can slow growth
- To retain flexibility – not every business needs the same headcount all-year round
- To access expertise – managing customer contacts is not a core competency in the business
- To improve performance – productivity and efficiency can be hard to deliver with an in-house team
- To lower costs – outsourcing can deliver great business value