Great news! amplify5 is growing!

We have a new client heading up the frontline in Fire and Safety Software, Looking for a thoughtful and empathetic person to join the fast growing team.

With a positive, diverse, and supportive culture – we look for people who are curious, resourceful, and eager to step outside of their comfort zone in order to keep learning each day.

What you’ll need to do to succeed in this role :

● Provide thoughtful, personalized support to our users through in-product messaging and phone channels.

● Triage incoming requests and spot trends in customer issues to flag to the wider team.

● Exhibit strong communication skills, including: modifying your approach to different types of customers and situations; as well as setting or adjusting customer expectations.

● Exhibit exceptional critical thinking and problem solving – be curious, explore and offer Software solutions to clients that will best-suit their needs.

● Identify, reduce, and document bugs for our developer teams.

● Contribute to the ongoing learning and success of the team, and the company, by sharing knowledge through mentorship, collaboration, and aiding in documentation.

● Fast learner – can listen, follow instructions and asks questions

● Ask for help. You know when something is over your head and are not afraid to seek assistance. You are skilled at explaining technical problems succinctly and clearly.

What you’ll need to bring To qualify for this role :

● Experience using Intercom, Jira & Slack (required)

● Experience working in a job management software tool (or similar) with deep product functionality.

● Care deeply, genuinely, and passionately about Product Support and about the role it plays in making a customer focused team successful.

● Not be afraid of technology – have a desire to get stuck in and understand our product & how deeply it is embedded in our Customer’s workflows.

● Experience setting expectations and communicating with clients over phone, email & chat

● 12 Months unbroken experience working with the UK Market.

Job Types: Full-time, Permanent

Experience:

• CRM software: 1 year (Required)
• Unbroken UK BPO: 1 year (Required)
• Multi-channel communication: 1 year (Required)
• Intercom, Jira & Slack: 1 year (Required)