To ISO or not to ISO
Kaylan Johnson - Compliance and Information Security Lead ISO standards play an important role in the Business Process Outsourcing (BPO) industry, particularly when servicing clients in both regulated and unregulated…
Kaylan Johnson - Compliance and Information Security Lead ISO standards play an important role in the Business Process Outsourcing (BPO) industry, particularly when servicing clients in both regulated and unregulated…
Will Clowes - Chief Growth Officer What I’m hearing… When talking to prospective and current clients, it is interesting how fast certain trends appear across the majority of conversations. The…
There is no doubt that the last couple of years has been difficult for individuals and businesses, but with light at the end of the tunnel, many businesses are now…
There are many reasons and articles about why companies outsource activities, sometimes to cope with growth, lower costs or allow access to expertise that they themselves cannot gain from. Whatever…
I started my journey in the South African BPO market almost ten years ago. On this journey a lot of the focus has been around customer-centricity, delivering results and introducing…