There is no doubt that the last couple of years has been difficult for individuals and businesses, but with light at the end of the tunnel, many businesses are now…

There are many reasons and articles about why companies outsource activities, sometimes to cope with growth, lower costs or allow access to expertise that they themselves cannot gain from. Whatever…

I started my journey in the South African BPO market almost ten years ago. On this journey a lot of the focus has been around customer-centricity, delivering results and introducing…